Diagnostic Imaging Technical Assistance Center

Overview

Technical Assistance Center

All requests for diagnostic imaging product service should be made through our Technical Assistance Center (TAC) at (800) 272-8465. The TAC is available 24/7 to support all your needs.

The TAC is staffed by Technical Support Engineers (TSEs) fully trained on the family of Fujifilm products. We will answer the phone, gather the information to create a support case based on the serial number provided, and if appropriate, start working with you to resolve the issue.

Our goal is to solve and correct all issues on a first-contact basis and close the case the same day.

HOW TO CONTACT THE TECHNICAL ASSISTANCE CENTER

Customers can contact the Technical Assistant Center by telephone, email, and the customer support case management portal.

Via Telephone

Telephone support provides our customers with the assistance they need 24x7x365.

All service requests, particularly those requiring immediate attention, should be placed through Fujifilm’s 24/7 Technical Assistance Center (TAC) at (800) 272-8465 or 1-888-FUJIMED. For international requests or U.S. backup technical support, please call (203) 602-3580.

For optimal problem resolution, please have the following information ready:

Your contact information (name, email address and telephone number)
The serial number and/or the site name
A detailed description of the steps and activities that occurred immediately prior to the reported problem.
An accurate description of all error codes, messages, or on-screen events that presented during or immediately after the reported problem.
If you already have a support case open, please provide the case number to the Technical Support Engineer at the beginning of the call.

Via Email

As a convenient alternative to placing a telephone call to the TAC, customers can email the diagnostic imaging support team at fmsumodalitysupport@fujifilm.com for the assistance they need for non-urgent issues. Customers can expect a response within 24 hours Monday through Friday. You will receive a support case number when the case is opened.

Customer Support Portal

Fujifilm maintains a support case management portal which allows customers to open and manage support cases. Customers can also obtain an overview of their installed products. The Community portal also provides access to helpful content such as knowledge base articles, Microsoft patching information, and user manuals. There is a simple registration process to obtain your username and secure password for accessing the Community portal website. For first-time access to the Community portal please contact the Technical Assistance Center.

After registration, you can access by clicking the button below.

Contact Customer Solutions Center